Refund & Cancellation Policy
Last Updated: 12/08/2026
Digital Services sells digital WordPress themes and other digital products. Because digital products can be downloaded or accessed electronically, refunds are subject to the conditions below.
1. Cancellation Before Delivery
If an order has been placed but the digital product has not yet been delivered or accessed, contact us as soon as possible at:
support@digital-services.online
We will review the request and determine whether cancellation is possible based on the order status.
2. Refund Requests
Refund requests should be submitted by email to:
support@digital-services.online
Please include:
• Order number
• Name used for the order
• Email address used during purchase
• Product name
• Reason for the refund request
3. Downloaded or Accessed Products
Because our products are digital, a refund may not be available after a product has been downloaded, accessed, or otherwise delivered, except where required by applicable law or where the product is defective or cannot reasonably be used as described.
4. Defective or Incorrect Product
If the purchased product is materially defective, corrupted, or materially different from its description, contact us so we can investigate the issue.
Where appropriate, we may provide:
• A replacement product
• A corrected product
• Assistance resolving the issue
• A refund where appropriate
5. Duplicate Purchases
If you accidentally purchase the same product more than once, contact us with the relevant order numbers. We will review duplicate-payment requests on a case-by-case basis.
6. Unauthorized Transactions
If you believe a transaction was made without your authorization, contact us immediately.
We may request transaction or order information necessary to investigate the matter.
7. Refund Processing
If a refund is approved, it will generally be processed through the original payment method where technically possible.
The time required for the refunded amount to appear in your account may depend on the payment provider or issuing bank.
8. Chargebacks
Customers are encouraged to contact us first so that we can investigate payment, delivery, or product issues.
This does not limit any rights available to customers under applicable law or card-network rules.
9. Non-Refundable Circumstances
Refunds may be declined where:
• The product has been successfully delivered and downloaded/accessed and there is no qualifying issue
• The customer simply changes their mind after accessing the digital product
• The customer does not meet the product’s technical requirements that were clearly disclosed before purchase
• The product was used in violation of its license
• The refund request is based on a customization or third-party compatibility issue outside our stated support scope
10. Contact
For refund or cancellation requests:
Email: support@digital-services.online
Phone: +91 9391345798
Website: https://digital-services.online